Job Description

We’re looking for a team member who can wear many hats, support the executive team to stay organized and get things done. The primary role of the Executive & Client Services Coordinator is to act as an intermediary between the executive and clients and other employees. This person will be responsible for coordinating schedules, while assisting with account management duties, including note taking, handling customer service inquiries, and following up with prospects in the sales process. The success of this role will be determined by having a great attitude, while juggling a multitude of tasks to a close.

Job Duties and Responsibilities:

• Attend meetings with clients, take notes, and follow up so action items are fully executed after each call.

• Assist video production team while at offsite shoots by preparing call sheets, production schedules, and calendars.

• Handle all communication with clients and participants leading up to shoot dates and after.

• Answer customer inquiries via phone and email, follow through with action items from meetings and update the internal system with progress reports.

• Manage executive calendars, assist with travel arrangements, adjust schedules, and communicate project deadlines when necessary.

• Answer basic billing questions, follow up with agreements, and support clients when executives are unavailable.

• Support executive team with administrative duties related to managing the sales process following up with leads, coordinating meetings, and sending meeting reminders.

• Support human resources processes by administering assessments, scheduling interviews, maintaining sensitive records  and information.

• Facilitate the onboarding process for new team members.

• Maintain organization, confidentiality, and safe record keeping of human resource information.

• Tracks equipment inventory by identifying, labeling, and placing materials and supplies in stock. 

• Post regularly on the company's social media accounts, telling the world what we’re working on, what we’ve accomplished as a team, and why people should work with us.

Skills & Requirements:

• Detail-oriented with a passion for helping others
• Organized and able to multi-task to turnaround inquiries quickly
• Tech savvy and fast learner
• Minimum of 2 years customer service experience
• Excellent communication skills in both verbal & written
• Proactive and self-starter, adding value at all times with minimal hand holding
• A.A./ A.S. Degree in Communications preferred, but not required
• Bilingual in Spanish and English

Education:

• BA or BS in Business, Marketing, Advertising, Public Relations, Mass Communications, Journalism or a related field

Job Type: Full-time